Returns policy

Returns of products charged by the Company:
The return of products is charged to the detriment of the Company in all the following cases:
In all cases in which other than the sold are delivered, by type or quantity.
In case during delivery the item has packaging damaged, completely or for the most part.
In the event that a product (s) is found to be defective upon delivery to the Customer (hereinafter referred to as “DOA”). In this case, the return of the products will be accepted within seven (7) calendar days from their delivery to the Customer. The above is without prejudice to the individual DOA policies of the product manufacturers as long as they comply with the Applicable Legislation.
In case it is found that the product has a lack of quality, which quality has previously been agreed in writing with the Company.
In case the product is found to have a manufacturing defect. In this case, if this is confirmed by the authorized repairer who provides the guarantee of good operation, the following applies: The guarantee is provided for a limited period of time stated in the detailed characteristics of the product and has the minimum legal duration specified in the applicable Laws. After the end of this period or repair the replacement of the products is possible with an additional charge following a new agreement with the Customer.
In cases of return charged by the company, the products must be returned in the condition received by the Customer and at the time agreed.
For all the above cases, the return of the product to be replaced should be done together with all the documents that accompanied the product and its complete packaging (unless it is a defect that was found later after delivery and the packaging does not exist or also except in the case of a product whose packaging was received by distributors upon delivery of the item). The return of the products at the charge of the Company will take place either by personal and transport means of the Company or by courier, or at the headquarters of the Company.
After the return of the products, the defect mentioned by the Customer is checked and then he is contacted to be informed about the results of the check.
In case of return of the products depending on the case, free repair, or replacement, otherwise reduction of the price or cancellation of the transaction will be carried out, provided that the products have been previously received and checked by the Company. In case of cancellation, the refund to the Customer will be made in the same way as their payment was made by the Company. Specifically, the refund to the Customer will be made in case of payment by credit card, with cancellation of the debit of the credit card, which will be done by the Company and in case of payment in cash, if the Customer had chosen the option “receipt from the store “, will be done by returning his money to him from the headquarters.
In case the products are returned damaged or incomplete, the Company has the right to request compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of its claim against the customer’s.
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